Shipping policy

Thank you for shopping with LOOK AND ADORN ATELIER. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 4 business days (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

International Customs Duties and Import Taxes

Applicable customs duties, import taxes and customs handling fees for international orders are included in your payment to Look and Adorn. You will not be charged additional import duties or taxes upon delivery. If a courier or customs office requests an additional payment, please contact support@lookandadorn.com so we can help resolve the request. Customs processing may affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Australia, Belgium, Canada, Caribbean Netherlands, Chile, France, Germany, Hong Kong SAR, India, Italy, Japan, Kuwait, Netherlands, Nigeria, Russia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.

International orders may experience customs delays. Applicable import duties, taxes and customs handling fees are included in your payment, as explained above.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at support@lookandadorn.com or use the contact details in our contact information policy.